Our Service Standards

 Client Services Standards


  • Determine, on each engagement, who our clients are and directly ascertain their expectations.


  • Analyze our client's unique needs and professional service requirements.


  • Develop client service objectives that will enable us to fulfill our professional responsibilities while fully satisfying our clients' needs.


  • Execute the client service plan in a manner ensuring that commitments are met and potential problems averted.


  • Establish effective and creative communications, both internally and externally, to enhance client perceptions of the value and quality of our service.


  • Provide management with insights on the business conditions and suggest meaningful solutions for improvement.


  • Continuously strengthen our relationships with key management personnel in order to facilitate effective communication and foster client loyalty.


  • Ensure that any professional, technical, or client problem is resolved promptly with timely, in an environment of mutual respect.


  • Obtain from the client, either formally or informally, a regular assessment of our performance.


  • Ensure that the fees reflect the value of services provided and responsibilities assumed while considered fair and reasonable by our clients.